Review of the Drury Hotel in San Antonio.

View from our room at the Drury Hotel

I chose the Drury Hotel in San Antonio for 3 reasons: The reviews from hotels.com was 4.7 and rated the customer service as stellar, The view from the pictures looked great and the rooms appeared to be more than spacious with separate rooms for sleeping and hanging out. 2 out of 3 isn’t bad.

The most important reason in my mind was the customer service. They delivered this in full. Everyone except for one staff member always had a smile on their face and everyone was always polite. They went out of their way to be sure any request we had was fulfilled. It is no doubt this team had been drilled with “the customer comes first.”

I was disappointed in the overall size of the room. There are 5 of us in the family and not everyone always wants to do what the others are doing. I had expected something a little bigger. The beds took up most of the room.

The view was great. Upon request when I arrived they changed my room to one with a view. We were placed on the top floor and had a chance to look over the pool area and the surrounding country side. Even the view from the pool is great. You can sit in the hot tub and look over part of San Antonio. That’s cool.

Some side notes. Take the free drinks they offer between 5:30 and 7:00 at night. Skip the free food. It’s horrid. If you have an issue, don’t hesitate to ask. I don’t believe they change the sheets everyday unless you pull them all off the bed; which seems to be standard hotel policy everywhere now.

There are many Drury Hotels in San Antonio Texas. This one was at

North Loop 1604 E

San Antonio, TX

(210) 494-2420